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Ottawa Pledges to Reduce Staff and Increase Efficiency, with the Irs Becoming a Litmus Test for Reform | Canada
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In June of this year, a report from the Office of the Tax Commissioner revealed that the average wait time for a call to the Canada Revenue Agency (CRA) was over three and a half hours, with responses taking several weeks. A 2017 audit report by the Auditor General also revealed the same problem, finding that even when a call was received, agents provided incorrect information 30% of the time. Those who have interacted with the CRA over the pas…
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