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OpenAI Reveals Biggest-Ever Study of How People Are Using ChatGPT – Here Are 3 Things We've Learned

OpenAI's study shows 49% of ChatGPT requests seek information, with over 70% of use being non-work related among a global user base of 10%.

  • On September 15, 2025, OpenAI announced the findings of its most extensive study to date, which examined more than 1.5 million ChatGPT interactions collected between May 2024 and July 2025.
  • The study focused on consumer ChatGPT use excluding Enterprise users and was prompted by questions about AI's real economic value and user behavior.
  • Researchers found 49% of messages were asking for advice, 40% involved task-based actions, and non-work-related use rose from 53% to 70%, with a spike in image generation in April 2025.
  • Work-Related messages accounted for roughly 23% in users under 26 and 16% for users 66 or older, while 52% of users had typically feminine names, up from 37% in January 2024.
  • The findings highlight ChatGPT’s growing role in decision support and productivity improvement amid slow enterprise AI returns largely due to poor integration.
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A 65-page study, written by OpenAI and Harvard University, allows us to know in detail all ChatGPT usage statistics.

·Madrid, Spain
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ChatGPT is no longer a gadget or just an office co-driver. OpenAI has just published an unpublished study on 1.5 million conversations (May 2024 – June 2025), which reveals how AI is moving into our routines. Far from technical clichés, the dominant use is personal, creative and cultural. In July 2025, ChatGPT already had 700 million active users per week, or nearly 10% of adults in the world. The magnitude is historical, but the surprise comes …

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20minutos broke the news in Madrid, Spain on Tuesday, September 16, 2025.
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