One in Five UK Supermarket Trips Involves at Least One Missing Item

One in five UK supermarket trips involves at least one missing item

This widespread issue is estimated to cost the industry approximately £2.1 billion in ‘displaced sales annually

One in five UK grocery trips involves at least one missing item – report

Almost six in 10 shoppers (59%) say availability is a main reason they shop across multiple stores, the DHL Supply Chain study found. One in five UK grocery trips involves at least one missing item, adding up to roughly £2.1 billion in “displaced” sales, according to a report. As a result, 44% of consumers say they have switched to another supermarket or added in a visit to an alternative grocer in the past year to find an item they need – risin…

£2.1bn of grocery sales at risk due to out-of-stock products, warns DHL

Product availability has overtaken price as the biggest driver of customer loyalty in UK grocery retail, with stock-outs putting an estimated £2.1bn in sales at risk, according to new research from DHL supply chain and Retail Economics. The new report, titled ‘The Availability Effect: Why trust, margin and loyalty start at the shelf edge’, draws on in-store audits, a survey of 2,000 UK households and economic modelling to assess the scale and be…

Convenience stores need to improve product availability, research shows

A new report from DHL Supply Chain and Retail Economics reveals that product availability has become one of the most powerful drivers of customer loyalty in UK grocery retail. The report, ‘The Availability Effect: Why trust, margin and loyalty start at the shelf edge’, finds that… This story continues at Convenience stores need to improve product availability, research shows Or just read more coverage at Talking Retail

63% of shoppers believe availability is worse in c-stores than ...

New DHL report reveals availability is key with stock-outs putting £2.1bn of sales at risk

One in five UK shopping trips ends with empty shelves - costing retailers £2.1bn | The latest National and International News

Almost six in 10 shoppers (59%) said availability is a main reason they shop across multiple stores (Yui Mok/PA) Yui Mok One in five grocery shopping trips in the UK ends with at least one item missing from shelves, according to a new report by DHL Supply Chain and Retail Economics. The stock gaps are costing retailers roughly £2.1 billion in displaced sales as frustrated shoppers switch stores or make additional trips to find what they need. Th…