US EditionEnergy customers secure compensation for overcharging error
- Ofgem reported that 2,284 customers on prepayment meters experienced billing errors by Good Energy from 2014 to October 2023, failing to receive timely final bills.
- The issue arose after E.On Next self-reported similar errors last year, prompting Ofgem to launch a detailed investigation into Good Energy’s billing system.
- Good Energy acknowledged the fault, apologized, implemented a manual fix immediately, updated its systems, and aimed to ensure such errors would not recur.
- Good Energy paid £150,067 in total, including £55,281 in direct compensation and refunds averaging £66 per customer, plus £94,786 to a fund supporting vulnerable customers.
- Ofgem emphasized the need for robust supplier systems and proactive problem reporting, with director Beth Martin calling failure to refund and bill customers unacceptable during financial hardship.
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Telegraph & Argus+8 Reposted by 8 other sources
Energy companies pay £7m compensation after overcharging thousands of customers
Octopus Energy, Utility Warehouse, Ovo Energy, So Energy, Outfox The Market, Ecotricity, E.On Next, Tru Energy, Rebel Energy and EDF Energy were all affected
·Bradford, United Kingdom
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Total News Sources34
Leaning Left5Leaning Right0Center16Last UpdatedBias Distribution76% Center
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- 76% of the sources are Center
76% Center
L 24%
C 76%
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