Ofcom Ranks Big UK Mobile and Broadband ISPs by Quality and Faults

Ofcom ranks the worst and best companies for broadband and phone services

Broadband and mobile phone costs were part of the ‘awful April’ bill hikes - but are you getting the most for your money? Ofcom has released its list of the worst and best companies for broadband and mobile phone customer services

Ofcom Ranks Big UK Mobile and Broadband ISPs by Quality and Faults

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%). The regulator’s report – published once every two years – is based on data that they have gathered via a combination of cons…