NTUC chief says Income Insurance must balance rigour with empathy after court rebuke over 'unreasonable' conduct

NTUC chief says Income Insurance must balance rigour with empathy after court rebuke over 'unreasonable' conduct

In a recent civil suit, the court chided NTUC Income - now known as Income Insurance - for how it handled the claims by the family of a man who died five years after a traffic accident.

Labour Chief Ng Chee Meng: Income Insurance should show more empathy and compassion when handling claims

Secretary-General of the National Trades Union Congress Ng Chee Meng said Income Insurance has reflected on its actions and accepted the court’s judgment after being criticised for delaying a compensation payout. He reminded the company that when handling claims, it must show more empathy and compassion. According to a Lianhe Zaobao report on October 1, a 78-year-old man, Ko Wah, was severely injured in a traffic accident and remained bedridden …

NTUC sec-gen Ng Chee Meng has chimed in on this matter

🧑‍⚖️ NTUC sec-gen Ng Chee Meng has chimed in on this matter.  While Income Insurance must exercise rigour & due process, it must also show empathy, he said.  He added that he was "heartened" that they'd accepted the court decision: ➡️ https://bit.ly/4o7GXCj Follow us @mothershipsg

Ng Chee Meng responds to court’s criticism of NTUC Income, says insurer ‘could have done better’

SINGAPORE: NTUC Secretary-General and People’s Action Party Member of Parliament for Jalan Kayu SMC, Ng Chee Meng, has responded publicly to the district court’s criticism of Income Insurance, formerly NTUC Income, following a high-profile damages case linked to a 2019 road accident. In a Facebook post on 8 October 2025, Ng said the judgment surrounding the insurer’s handling of a claim by the estate of the late Ko Wah had been “of deep concern”…