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‘Not accountable to anyone’: As insurers issue denials, some patients run out of options

  • Eric Tennant, a West Virginia state employee, was diagnosed in 2023 with stage 4 bile duct cancer that spread to his bones and has grown despite chemotherapy.
  • His insurer denied coverage for histotripsy, a $50,000 tumor-destroying procedure recommended by his oncologist, citing it was not medically necessary despite the family's multiple appeals.
  • Rebecca Tennant described the appeals process as disorganized and frustrating, with her husband’s care caught in a cycle of back-and-forth between the insurance company and medical reviewers as his condition worsened.
  • In April, she expressed profound frustration with the insurer, stating that despite being aware of her husband's advanced cancer diagnosis, they seem indifferent to whether he survives.
  • As of June 2025, Eric Tennant is no longer a viable candidate for histotripsy, illustrating systemic challenges patients face amid insurance denials and treatment delays.
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kffhealthnews.org broke the news in on Monday, June 16, 2025.
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