US EditionNintendo Customer Support Concern Following Outsourcing Decision Ahead of Switch 2's First Holiday Season
7 Articles
7 Articles
Nintendo Customer Support Concern Following Outsourcing Decision Ahead of Switch 2's First Holiday Season
Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as the Nintendo Switch 2 enters its first holiday season.
Nintendo has us used to launching some of the best Nintendo Switch games and now Nintendo Switch 2 games, but now we have different news related to changes in its American headquarters. According to IGN, Nintendo of America has fired hundreds of customer service contractors. Here's what it shares: Replacement: Posts were outsourced to employees in South America. Problematic transition: Language barriers. Bad communication. Difficulties in launch…
Nintendo of America has decided to outsource its customer support services
Big news if you have ever been reliant on Nintendo customer support in the United States as Nintendo of America has revealed its outsourcing its customer support services. Support was previously handled by experienced contractors who had worked at the company for years and followed a “rigorous structure for training and maintaining customer support services.”… Read More »Nintendo of America has decided to outsource its customer support services …
Nintendo of America reportedly outsourcing customer support, hundreds of contractors to lose jobs
According to a report from IGN, Nintendo of America is outsourcing its customer support services. This is resulting in hundreds of contractors losing their jobs. IGN’s report is based on having been in touch with multiple sources, “who spoke to us on condition of anonymity due to fear of reprisal.” The site relays how there was “a formerly rigorous structure... The post Nintendo of America reportedly outsourcing customer support, hundreds of con…
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