These U.S. Airlines Just Ranked Highest (and Lowest) in Customer Satisfaction for 2025

New survey: The top airlines in 2025, ranked by JD Power - The Points Guy

Which airline should you fly on your next big trip? A new report from a major consumer analytics firm offers some answers. JetBlue, Delta Air Lines and Southwest Airlines were the winners in JD Power’s annual ranking of the top North American airlines. The survey polled customers over the past year about their experiences in each of the key cabins – from first- and business-class to premium economy and coach. And there were some surprises in 202…

These U.S. Airlines Just Ranked Highest (and Lowest) in Customer Satisfaction for 2025

Southwest Airlines came in No. 1 for passenger satisfaction in economy or basic economy class.Mariah Tyler/Travel + Leisure View of an airplane wing over bright clouds.A new survey has ranked Southwest Airlines No. 1 for passenger satisfaction in economy or basic economy class.Delta Air Lines was ranked highest in satisfaction within the premium economy fare class. The findings were published in a recent report that surveyed over 10,000 airline …

J.D. Power Ranks JetBlue and Southwest as Best for Customer Satisfaction - The Bulkhead Seat

JetBlue and Southwest Airlines took home awards for the Best Airline for First/Business Class Customer Satisfaction and Best Airline for Economy Class Customer Satisfaction, respectively in the J.D. Power 2025 North America Airline Satisfaction Study. The J.D. Power study surveyed 10,224 Passengers who flew a major North American airline between March 2024 and March 2025. JetBlue ranked first in five of the seven areas evaluated by J.D. Power fo…

Delta, Southwest, and JetBlue Top 2025 J.D. Power Rankings

The J.D. Power Airline Satisfaction Study is an annual survey that measures airline passengers’ satisfaction with their travel experience in North America. It examines feedback from thousands of travelers who recently flew with major airlines, and scores are based on a 1,000-point scale. Every year, this survey is conducted, and some of the many airlines we know and love (and some we don’t) are mentioned. Here’s what you need to know about the 2…