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New Global Alaska Airlines Still Has IT Like A Regional — Bug Adds $500 Fuel Surcharges To Its Own London Award Tickets
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New Global Alaska Airlines Still Has IT Like A Regional — Bug Adds $500 Fuel Surcharges To Its Own London Award Tickets
Alaska is busy turning itself into a global airline, flying Hawaiian’s 787s from a new Seattle long-haul hub to London and beyond. But its IT still behaves like a regional carrier: if you book a London–Seattle award that starts on British Airways, Alaska’s system misreads its own 787 flight as BA and slaps roughly $500 in “Alaska-imposed” fuel surcharges on top of 150,000 miles — an expensive bug for anyone spending Atmos Rewards points. Continu…
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