US EditionNew CX tech often doesn’t give desired results
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New CX tech often doesn’t give desired results
Customer service leaders who are effective at vendor and product evaluation activities saw only a 50% increase in the likelihood that they’d achieve their technology goals , according to a survey by Gartner. By contrast, leaders who are effective at organisational readiness activities saw a 300% increase. The Gartner survey, conducted between December 2024 and January 2025, examined the strategies of over 200 service and support leaders regard…
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