NCC vows stronger consumer protection, holds operators accountable for poor service quality

NCC vows stronger consumer protection, holds operators accountable for poor service quality

The Nigerian Communications Commission (NCC) has reaffirmed its commitment to protecting telecommunications consumers, declaring that operators will be held accountable for service failures and poor service quality as the Commission intensifies regulatory measures to improve customer experience across the country. The Executive Vice Chairman of the NCC, Dr Aminu Maida, made the commitment at the […] NCC vows stronger consumer protection, holds o…

NCC vows sanctions for telecom operators over poor service quality

The Nigerian Communications Commission (NCC) has vowed to hold telecommunications operators accountable for poor service quality, warning that providers who fail to meet regulatory standards will face enforcement measures as it intensifies efforts to improve subscribers’ experience nationwide. The Executive Vice Chairman of the NCC, Dr Aminu Maida, gave the assurance at the 95th Telecom Consumer Parliament in Lagos, held under the theme, “Enhanc…

NCC Announces 6,500 Network Upgrades, 75M Compensated in 2026

Nigerian Communications Commission (NCC) Executive Vice Chairman Aminu Maida has reaffirmed the regulator's commitment to holding telecom operators accountab...

Telcos pay compensation to 75m subscribers, MTN explains who qualifies

The NCC says 75 million subscribers received compensation for poor network services in 2026, while nearly 3 million others received refunds for failed transactions.

NCC Compensates 75m Subscribers, Records 6,500 Interventions Amid Poor Telecom Service

The Nigerian Communications Commission (NCC) recorded more than 6,500 network interventions in 2026 as telecommunications operators expanded capacity and upgraded infrastructure to address persistent service quality challenges nationwide. The commission also disclosed that it had compensated 75 million subscribers for poor network services, while nearly three million others received refunds for failed airtime and data […]