US EditionNatWest mobile banking down leaving thousands unable to access their money
- NatWest's mobile app experienced a major outage starting just after 9am on Friday, locking out many of its 19 million customers.
- The outage was caused by an app update rolled out late Thursday, which disrupted access and transaction functions for users.
- Customers experienced difficulties completing payments, issuing salaries, or moving money between accounts, although online and telephone banking services continued to operate.
- NatWest apologised, stating it was working to fix the issue quickly, and data shows it had 13 similar incidents between 2023 and 2025 paying nearly £350,000 in compensation.
- The app was restored on Friday, but the outage underscores risks for customers reliant on apps, especially around payday, with potential missed payments and penalties.
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Total News Sources9
Leaning Left2Leaning Right0Center4Last UpdatedBias Distribution67% Center
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- 67% of the sources are Center
67% Center
L 33%
C 67%
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