US EditionMum Uses Bin Bag to Dodge £59 Ryanair Charge in Front of Gobsmacked Staff
- Last month, Natalie Sadler, a 43-year-old caterer and mother of three, was preparing to board a Ryanair flight for her family trip to Magaluf, departing from Palma de Mallorca and arriving at Leeds Bradford, having purchased priority boarding.
- She was asked by a staff member to place her 10kg suitcase in the baggage sizer and was told it exceeded the allowed dimensions by a thumbnail and a wheel was sticking out, leading to a demand to pay a €70 fee to board.
- Natalie refused to pay, citing the suitcase cost £45 new and the staff member's rude behavior, then repacked her items into a bin bag which she carried onto the plane to the applause of onlookers.
- Ryanair stated their bag policy is simple: bags fitting their sizer, which is bigger than agreed dimensions, get on free, and the staff involved belonged to a third party handling baggage issues.
- This event highlights tensions over strict baggage policies, suggesting passengers must comply with agreed dimensions or face fees, but also reflects disputes about enforcement fairness and customer relations.
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The Northern Echo+20 Reposted by 20 other sources
Mum's travel hack helps beat £59 Ryanair baggage charges
Ryanair, who claim the worker involved was from a third party assigned to deal with baggage, said "our bag policy is simple"
·County Durham, United Kingdom
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