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Mum left stranded with baby after British Airways refuses boarding for mistake it admits

British Airways later covered expenses, compensation and a gift voucher after a system error misprinted the child’s name and blocked boarding.

Summary by RNZ
Three months earlier, Fleur Lonsdale had booked her flights on British Airways' (BA) website, but the ticket that was generated looked strange.

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Mum left stranded with baby after British Airways refuses boarding for mistake it admits

Three months earlier, Fleur Lonsdale had booked her flights on British Airways' (BA) website, but the ticket that was generated looked strange.

·Wellington, New Zealand
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RNZ broke the news in Wellington, New Zealand on Friday, September 4, 2026.
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