MTA station agents leave booths to better serve NYC subway riders

Subway station agents can leave booth to help straphangers in new MTA program

It's was a kinder, gentler MTA Thursday as workers came out from behind the glass to directly help straphangers for the first time in years.

NYC’s Subway Booths Take New Roles as Station Agents Step Out

Workers in the bulletproof booths once sold tokens and dispensed directions; now the MTA is moving them out onto the train platform to assist riders.

MTA station agents leave booths to better serve NYC subway riders

NEW YORK (PIX11) — MTA station agents are transferring out of their booths starting Thursday in an effort to better address issues and connect New York City subway riders with the information they need Agents will now walk through stations, getting a rider’s-eye view of conditions and more directly addressing commuters’ concerns, all in the name of a faster, cleaner, safer subway experience. More New York City News The goal, according to…

MTA station agents say goodbye to booths, enter new era of customer service

Beginning today, station agents will be roaming subway stations and platforms as they assist riders with questions and directions.