US EditionMTA Approves Millions More for OMNY Chatbot in Buggy System
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MTA Approves Millions More for OMNY Chatbot in Buggy System
The MTA is set to pay millions more to the company that developed the new OMNY fare payment system — which has been plagued by a spotty rollout and complaints over customer service.The transit authority’s board on Wednesday approved a nearly $3 million modification to its existing contract with Cubic Transportation Systems for an artificial intelligence chatbot designed to more quickly answer common rider questions on the OMNY website.Cubic init…
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