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Miebach: Logistics outsourcing grows despite falling shipper satisfaction
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Customers want strategic partnerships, resilience, automation, and digitalization of processes. Value-added services are gaining importance, and one of the key selection criteria is the operator's technological advancement.
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Miebach: Logistics outsourcing grows despite falling shipper satisfaction
Most companies expect to outsource more logistics activities in the coming years, but many remain dissatisfied with the results. A new study by Miebach and German trade publication Deutsche Verkehrs-Zeitung points to shortcomings in pricing, transparency and collaboration between shippers and logistics service providers.
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