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Microsoft Racks up over $500 Million in AI Savings While Slashing Jobs, Bloomberg News Reports

MICROSOFT OPERATIONS, JUL 9 – Microsoft’s AI integration cut call center costs by over $500 million in 2024 while triggering 15,000 layoffs in 2025 amid $80 billion AI infrastructure investments.

  • Bloomberg reported Microsoft saved over $500 million in call centers in 2024 through AI tools, amid layoffs totaling around 15,000 this year.
  • Microsoft's heavy AI infrastructure investment and cost pressures prompted a strategic shift leading to around 15,000 job cuts in 2025, despite over $80 billion allocated for AI development.
  • Microsoft’s AI tools, including Copilot, cut call center costs by over $500 million in 2024 and increased sales productivity, with each salesperson generating 9% more revenue.
  • Following the layoffs, Microsoft cut about 15,000 jobs in 2025, including over 9,000 last week, mainly in customer-facing roles.
  • Beyond cost savings, industry experts warn that balancing AI-driven efficiency with workforce sustainability remains a major challenge as the tech sector faces ongoing layoffs and fierce competition for AI talent.
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RCR Wireless News broke the news in on Wednesday, July 9, 2025.
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