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Microsoft outage hits West Midlands fire, police, hospitals and councils

Microsoft said services are being gradually restored as technicians clear a backlog after the outage disrupted email and Teams for millions worldwide.

  • On Thursday, a massive global Microsoft outage disrupted businesses and emergency services across the West Midlands, with the company saying services are "being gradually restored."
  • West Midlands Police and West Midlands Fire Service confirmed their emergency operations remain fully functional, with 999 call handling and frontline rescue services continuing as normal.
  • Wolverhampton council reported disruptions to email, web forms and online services, maintaining phone lines for urgent enquiries on 01902 551155 while businesses across the region struggle to access emails.
  • Users are starting to receive delayed Outlook emails and Teams messages, though intermittent disruptions continue as small business owners and remote workers expect lingering delays during recovery.
  • Officials confirmed no malicious activity caused the outage, as organizations across the West Midlands work to restore normal operations and ensure readiness for emergencies.
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What We Need to Know: Microsoft Outage Recovery, DC Shooting & NFL Week 10

Microsoft's global outage has sparked urgent questions about digital infrastructure resilience, while a shooting in the nation's capital and the NFL's week 10 matchups dominate headlines this week.

·Silver Spring, United States
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coventryobserver.co.uk broke the news on Friday, November 13, 2026.
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