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Microsoft outage hits West Midlands fire, police, hospitals and councils
Microsoft said services are being gradually restored as technicians clear a backlog after the outage disrupted email and Teams for millions worldwide.
On Thursday, a massive global Microsoft outage disrupted businesses and emergency services across the West Midlands, with the company saying services are "being gradually restored."
West Midlands Police and West Midlands Fire Service confirmed their emergency operations remain fully functional, with 999 call handling and frontline rescue services continuing as normal.
Wolverhampton council reported disruptions to email, web forms and online services, maintaining phone lines for urgent enquiries on 01902 551155 while businesses across the region struggle to access emails.
Users are starting to receive delayed Outlook emails and Teams messages, though intermittent disruptions continue as small business owners and remote workers expect lingering delays during recovery.
Officials confirmed no malicious activity caused the outage, as organizations across the West Midlands work to restore normal operations and ensure readiness for emergencies.