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Secretary of State for CRA pushes back against auditor general’s findings on accuracy
Secretary of State Wayne Long disputes audit accuracy claims citing CRA’s 90% accuracy in 100,000 internal quality samples and ongoing AI training improvements.
- On Thursday, Wayne Long pushed back against Auditor General Karen Hogan's findings at the House of Commons public accounts committee, defending that Canadians receive timely, accurate information and saying he does not want them to think agents give inaccurate advice.
- Testing by Hogan's office showed the Auditor General's office placed 167 test calls over four months and found agents answered just 17 per cent of individual tax questions accurately.
- Wayne Long pointed to large-scale sampling and planned fixes, with the CRA saying it conducts over 54 quality checks annually at roughly 90 per cent accuracy.
- With the 100-day plan ending next week, Finance Minister François-Philippe Champagne set a Dec. 11 deadline for CRA improvements, while Long called the plan a Band-Aid and seeks continued service enhancements.
- Given the volume of calls, Long said the government is working on a three-to-five year plan for the Canada Revenue Agency as longer-term reforms are developed.
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15 Articles
15 Articles
Secretary of State for CRA pushes back against auditor general’s findings on accuracy
The secretary of state for the Canada Revenue Agency is pushing back against some of the auditor general report’s recent findings and argues that Canadians get timely, accurate info from the agency.
·Canada
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Total News Sources15
Leaning Left9Leaning Right0Center3Last UpdatedBias Distribution75% Left
Bias Distribution
- 75% of the sources lean Left
75% Left
L 75%
C 25%
Factuality
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