SF Tech CEO Says AI Enabled Him to Cut 4,000 Jobs

SF tech CEO says AI enabled him to cut 4,000 jobs

SAN FRANCISCO (KRON) -- A San Francisco tech CEO said that because of artificial intelligence, he has been able to cut 4,000 jobs. Speaking to The Logan Bartlett Show on Friday, Salesforce CEO Marc Benioff said the use of AI agents had enabled him to "rebalance" his headcount in the customer support division by trimming 4,000 jobs. "I've reduced it from 9,000 head to about 5,000 because I need less heads," Benioff said. Meta AI employees reporte…

CEO Marc Benioff says Salesforce cut 4,000 support roles because of AI agents

Appearing on an episode of The Logan Bartlett show, Benioff said that adoption of AI agents has allowed him to cut Salesforce's customer support worker roles by almost half, "I was able to rebalance my head count on my support," he explained. "From 9,000 heads to about 5,000 because I...Read Entire Article

Marc Benioff says Salesforce has cut 4,000 roles in support because of AI agents

Marc Benioff, founder, chairman and co-CEO of Salesforce, speaks at an Economic Club of Washington luncheon in Washington, DC, on October 18, 2019NICHOLAS KAMM/AFP via Getty ImagesSalesforce used AI agents to cut support staff from 9,000 to 5,000 employees.AI agents enhance productivity by handling untapped sales leads, Marc Benioff said.AI's rise may alter management structures and how work is distributed, tech executives say.AI agents are maki…

Salesforce slashes 4,000 jobs as AI reshapes customer support, says CEO Benioff

New Delhi: Salesforce has laid off 4,000 customer support employees, reducing its support workforce from 9,000 to 5,000, as artificial intelligence (AI) increasingly takes over service operations.  CEO Marc Benioff announced the cuts during an appearance on the Logan Bartlett podcast, released Friday, describing the move as a “rebalancing” of headcount driven by AI advancements. “I was able to rebalance my head count on my support,” Benioff said…

Marc Benioff says Salesforce has already cut 4,000 customer support staff for AI agents – and workforce productivity hasn't dipped

The jury may still be out on whether generative AI is going to cause widespread job losses, but the impact of the technology is already being felt at Salesforce.