US EditionOctopus Energy pays out £1.5million to customers after major billing error
GREATER LONDON, ENGLAND, JUL 8 – Octopus Energy will refund £231,000 in remaining credit and pay £1.25 million in compensation to over 34,000 prepayment meter customers due to billing process failures.
- Octopus Energy has been ordered by Ofgem to pay nearly £1.5 million to over 34,000 prepayment customers due to billing errors from 2014 to October 2023.
- Affected customers will receive an average payment of £43, including compensation and refunds.
- Octopus disputed the regulator’s claims, stating that 60% of prepayment customers do not inform them of moves, making final bills difficult to issue.
- Beth Martin from Ofgem emphasized the importance of proper billing, especially for vulnerable customers.
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Sky News UKReposted by 
khbrknews
khbrknewsOctopus Energy to pay £1.5m over prepayment meter billing error
The gas and electricity supplier will be paying the hefty sum after regulator Ofgem found more than 34,000 prepayment meter customers did not receive their final bills within the necessary timeframe.
·United Kingdom
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Total News Sources20
Leaning Left6Leaning Right4Center5Last UpdatedBias Distribution40% Left
Bias Distribution
- 40% of the sources lean Left
40% Left
L 40%
C 33%
R 27%
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