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M&S profits halved after cyber-attack

M&S reported a 55% profit drop after an April cyberattack disrupted online orders and in-store availability; insurance covered £100 million of the estimated £300 million loss.

  • On Wednesday, Marks & Spencer reported a 55.4% slide in first-half underlying profit and an adjusted profit before tax of 184.1m for the six months to September 27, linked to an April cyber attack.
  • The April cyber attack forced suspension of online clothing orders for nearly two months and click-and-collect services for nearly four, disrupting in-store supply chains and shelf availability.
  • M&S said it booked �101.6m cyber-related costs and received �100m insurance proceeds, with a May estimate of �300m lost operating profit for the full year.
  • CEO Stuart Machin said, `In the second half, we expect profit to be at least in line with last year`, and M&S expects to be back on track by March 2026, with shares up 2% this year.
  • Despite the disruption, food sales were up 7.8% while homewares and fashion sales declined around 16%, reflecting Marks & Spencer's turnaround plan since 2022.
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perspectivemedia.com broke the news in on Wednesday, November 5, 2025.
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