M&S, Co-op cyberattackers duped IT help desks into resetting passwords, says report
- Marks & Spencer has faced a prolonged cyberattack since early April 2025, causing major disruptions to its online and in-store operations across the UK.
- The attack occurred after hackers used social engineering and SIM swapping to trick IT staff into resetting passwords, gaining administrative access.
- The breach disabled M&S's stock ordering system, forced suspension of online orders, and created shortages of popular products like meal deals and Colin the Caterpillar cakes.
- Industry experts estimate losses may reach tens of millions per week, with Shore Capital citing up to £25 million lost weekly in online clothing sales alone.
- The incident highlights the growing threat cybercrime poses to UK retailers, with M&S expected to require months to fully restore systems and operations.
21 Articles
21 Articles
M&S, Co-op cyberattackers duped IT help desks into resetting passwords, says report
Cyberattacks on Britain's Marks & Spencer and Co-op Group started with hackers impersonating employees while contacting the retailers' IT help desks, technology specialist site BleepingComputer reported.
Scattered Spider: who are the hackers linked to M&S and Co-op cyberattacks?
As Marks & Spencer continues to deal with the fallout of a massive cyberattack, shoppers have been warned it could take months before normal services resume.Following a spate of dramatic hacks on retailers – in which the Co-op and Harrods were also targeted – Scattered Spider, the group believed to be responsible, is "the name on every security practitioner's mind right now", said ITPro. Who are they? "Scattered Spider is one of the most dangero…
Co-op and M&S cyberattackers tricked IT workers into resetting passwords
IT help desk workers at the Co-op and Marks & Spencer were tricked into giving hackers access to their companies' systems to allow them to carry out the recent cyberattacks, experts have said.
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