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M&S, Co-op cyberattackers duped IT help desks into resetting passwords, says report

  • Marks & Spencer has faced a prolonged cyberattack since early April 2025, causing major disruptions to its online and in-store operations across the UK.
  • The attack occurred after hackers used social engineering and SIM swapping to trick IT staff into resetting passwords, gaining administrative access.
  • The breach disabled M&S's stock ordering system, forced suspension of online orders, and created shortages of popular products like meal deals and Colin the Caterpillar cakes.
  • Industry experts estimate losses may reach tens of millions per week, with Shore Capital citing up to £25 million lost weekly in online clothing sales alone.
  • The incident highlights the growing threat cybercrime poses to UK retailers, with M&S expected to require months to fully restore systems and operations.
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The Times broke the news in London, United Kingdom on Monday, May 5, 2025.
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