LGU+, AI Massively Deployed in Customer Service… “LG Electronics and Other Group Companies AICC Outpost” (Comprehensive)

[Digital Daily Reporter Oh Byeong-hun] LG Uplus is focusing on strengthening its AI Contact Center (AICC) business by actively applying artificial intelligence (AI) technology to consumer service (CS) work to enhance its consulting technology and supplying the technology to LG Group companies and external clients. AICC goes beyond simply applying AI to CS work to involve AI in all consulting work and systematize data to increase overall work eff…

LG Uplus announced on the 27th that the introduction of its own developed ‘AI Consultation Advisor’ has reduced the total consultation time of customers by approximately 1.17 million minutes per month. The ‘AI Consultation Advisor’ developed by LG Uplus is an AI agent that provides assistance throughout the entire process from the moment a customer call is received to the work that needs to be done after the consultation is over, applied to the…