Klarna CEO says company will use humans to offer VIP customer service

Klarna CEO: Engineers risk losing out to business people who can code

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned to code.

Klarna CEO says company will use humans to offer VIP customer service

CEO Sebastian Siemiatkowski told the crowd at London SXSW that his company plans to balance employees and AI workers.

Klarna CEO Says Company Will Use Humans To Offer VIP Customer Service

Sebastian Siemiatkowski, CEO of Klarna, discussed the company’s new approach to AI and how it affects customer service roles at London SXSW. “It’s possible for two things to be true at once,” he said, considering the move from automating jobs to focusing on human interaction. Before, Klarna used AI to make its operations more efficient, […] The post Klarna CEO Says Company Will Use Humans To Offer VIP Customer Service appeared first on Wonderful…