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Johnson Consulting Group (JCG) Announces Recipients of JCG 2024 Excellence in Customer Service Awards, Powered by J3Tech Solutions

Summary by Connecting Directors
The Awards were presented to JCG client funeral homes who achieved the highest Total Value Index Score from family satisfaction surveys sent to each family they served during 2024. The Total Value Index is a calculation of the weighted sum of the Overall Performance Score, the Net Promoter Score and the “value of the price paid for goods and service” question. The Overall Performance Score is a calculation of eighteen independent questions that …
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Johnson Consulting Group (JCG) Announces Recipients of JCG 2024 Excellence in Customer Service Awards, Powered by J3Tech Solutions

The Awards were presented to JCG client funeral homes who achieved the highest Total Value Index Score from family satisfaction surveys sent to each family they served during 2024. The Total Value Index is a calculation of the weighted sum of the Overall Performance Score, the Net Promoter Score and the “value of the price paid for goods and service” question. The Overall Performance Score is a calculation of eighteen independent questions that …

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Connecting Directors broke the news in on Wednesday, March 26, 2025.
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