"I've never seen consumers so quick to complain" – here's how to respond in an age of grievance

"I've never seen consumers so quick to complain" – here's how to respond in an age of grievance

Moira Were AM is a social enterprise leader and the Mayor for the City of Onkaparinga in South Australia. In this piece, she discusses how to respond to grievances in the age of outrage. In my role as mayor of a South Australian council, I’ve seen how a simple post about bin collection can spiral into accusations of corruption or incompetence. Online forums that once helped neighbours connect have become echo chambers of anger and misinformation…