US EditionHoliday Inn Express Apologizes After Denying Homeless Men Prepaid Rooms in Manchester
Holiday Inn Express in Manchester apologized for refusing two homeless men with prepaid rooms, calling the incident inconsistent with its policy and pledging improved staff training.
- On Monday, two homeless men including Callum McDonagh, 30, were turned away at the Holiday Inn Express on Oxford Road, Manchester despite having pre-booked rooms.
- With confirmation in hand, Amanda Thompson, volunteer for Two Brews, booked and paid 200 online and a 100 damage deposit per room before accompanying the men to Holiday Inn reception.
- Video of the incident shows the receptionist refusing to check in men 'from the street' as temperatures fell to-6C amid Manchester amber cold-weather alert.
- A spokesperson for Holiday Inn said `After speaking with team members, we recognise that this incident is not in keeping with our policy of welcoming all and should have been handled differently` and the two men were rebooked at a Travelodge in Moss Side that night.
- Media coverage from BBC and Sky News highlighted the episode, while Callum McDonagh said the hotel training pledge was 'too little too late' and called for a direct apology.
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7 Articles
Amanda books and pays online a hotel room for two homeless people to protect them from freezing on an icy night, but the men are rejected.
Holiday Inn accused of ‘disgusting’ treatment as homeless man is turned away on freezing night despite having pre-booked room
Holiday Inn has been accused of "disgusting" treatment after two homeless men were turned away in freezing temperatures despite a charity having pre-booked a room.Calumn Donaghey and another man were denied entry to the hotel on Oxford Road in Manchester on Monday evening as it did not "allow" homeless people to stay.This was despite their two rooms having been paid for by charity Two Brews, which helps provide food and warm essentials to rough …
Holiday Inn Denies Homeless Man Check-In Amid Dangerously Cold Weather
Recently, I covered how a surprising number of hotels have a policy of not allowing stays for guests who live within a certain radius, seemingly to keep out homeless people. Well, here’s a real life example of this that’s getting a lot of attention, and interestingly, the hotel group has now been forced to apologize. Holiday Inn tells guest “I know you’re from the street” Two Brews is a charity that tries to help homeless people in the UK. The c…
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