US EditionIRS head announces a shake-up on the eve of the 2026 tax season
IRS CEO Frank Bisignano replaces senior leaders and updates customer service metrics to improve accuracy and prepare for the 2026 filing season amid workforce cuts.
- On Tuesday, IRS Chief Executive Officer Frank Bisignano announced a personnel and operational shake-up aimed at improving taxpayer service and modernizing the agency in a letter to the agency's roughly 74,000 employees.
- Facing major tax-law changes, the IRS is sunsetting its Customer Service Representative Level of Service metric, replacing it with enterprise measures reflecting new technologies and service channels, as the timing coincides with processing roughly 164 million returns this year.
- Announcing new leaders, Bisignano named Gary Shapley deputy chief of Criminal Investigation and Joseph Ziegler chief of internal consulting; Guy Ficco retires, replaced by Jarod Koopman.
- With the filing season imminent, the IRS must handle roughly 164 million individual income tax returns this year, making the reorganization's timing operationally significant, Treasury Secretary Scott Bessent said.
- The National Taxpayer Advocate has criticized the LOS metric as misleading and warned it does not reflect most taxpayers’ experience, while Gary Shapley, linked to Hunter Biden investigations, was appointed deputy chief of Criminal Investigation.
94 Articles
94 Articles
Internal Revenue Service chief announces shake-up
WASHINGTON — Days before the 2026 tax filing season begins, the head of the IRS announced a shake-up, saying the personnel and operational changes are intended to improve taxpayer service and modernize the agency.
Ahead of filing season, IRS scraps customer service metric it’s used for 20 years
The IRS is abandoning a customer service metric it’s been using for the past 20 years and replacing it with a new measurement that will more accurately reflect the public’s interactions with the tax agency, according to agency leadership. The IRS is pursuing these changes as part of a broader shakeup of its senior ranks happening less than a week from the start of the tax filing season. IRS Chief Executive Officer Frank Bisignano told employees …
The CRA has announced a bunch of changes that could impact your 2025 tax return
Tax season officially kicks off next month, and the Canada Revenue Agency just released its new list of updates for the 2025 tax year. If you're planning ahead — or just trying to avoid surprises — there are a few important changes to taxes in Canada that you'll want to know before you file.Announced on Tuesday, the CRA updates cover everything from adjusted tax brackets and new credits to changes in how you access your online account. READ ALSO…
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wmix94.comIllinois Department of Revenue Announces Jan. 26 Start to 2026 Income Tax Season
CHICAGO – The Illinois Department of Revenue (IDOR) today announced that it will begin accepting 2026 individual income tax returns on Monday, January 26, the same day the Internal Revenue Service (IRS) opens the federal filing season. The deadline to file Illinois returns is Wednesday, April 15, 2026.IDOR encourages taxpayers to file their returns electronically and choose direct deposit to receive refunds as quickly and securely as possible.“W…
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