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Interview: Luke Gebb, head of global innovation, American Express
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Interview: Luke Gebb, head of global innovation, American Express
Luke Gebb, head of global innovation at American Express, agrees that the pace of technology-led change has intensified exponentially during his more than two decades with the financial services firm. “It has, no doubt,” he says, before pointing to artificial intelligence (AI) as the next driver of radical business transformation. “There are different waves. You can draw comparisons at this moment to the advent of the internet itself, or the mob…
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