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Insurers launch cover for losses caused by AI chatbot errors

  • Lloyd's of London launched a new insurance product on May 11, 2025, to cover losses caused by AI chatbot errors for businesses using AI technology.
  • This product emerged due to increasing risks from AI errors like hallucinations, where chatbots produce confident but incorrect responses that can cause harm or financial loss.
  • The policies, offered through the startup Armilla with underwriting from multiple Lloyd's insurers, cover legal costs and damages from lawsuits when AI systems perform below expectations.
  • Armilla CEO Karthik Ramakrishnan explained they assess model degradation probabilities and compensate if AI accuracy falls significantly, for example from 95% to 85%, reflecting coverage conditions.
  • This insurance development marks a significant step to manage AI risk, potentially enabling broader AI adoption amid evolving regulatory frameworks and ongoing challenges in pricing coverage.
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Financial Times broke the news in London, United Kingdom on Sunday, May 11, 2025.
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