Insurers launch cover for losses caused by AI chatbot errors
- Lloyd's of London launched a new insurance product on May 11, 2025, to cover losses caused by AI chatbot errors for businesses using AI technology.
- This product emerged due to increasing risks from AI errors like hallucinations, where chatbots produce confident but incorrect responses that can cause harm or financial loss.
- The policies, offered through the startup Armilla with underwriting from multiple Lloyd's insurers, cover legal costs and damages from lawsuits when AI systems perform below expectations.
- Armilla CEO Karthik Ramakrishnan explained they assess model degradation probabilities and compensate if AI accuracy falls significantly, for example from 95% to 85%, reflecting coverage conditions.
- This insurance development marks a significant step to manage AI risk, potentially enabling broader AI adoption amid evolving regulatory frameworks and ongoing challenges in pricing coverage.
15 Articles
15 Articles

Insurers launch cover for losses caused by AI chatbot errors
Policies will pay out for costs such as legal fees and court damages if AI tools underperform
Why New Insurance Products Fail and What You Can Do About It
Introduction The insurance industry is no stranger to challenges. While the development and release of a new product can be an exciting milestone, it often comes with unforeseen hurdles. These challenges, particularly the so-called “Day 2 issues,” can be a significant problem for carriers and TPAs (Third-Party Administrators) alike. Despite rigorous testing and quality assurance (QA) processes during development, the reality is that most new pro…
Lloyd-insurers provide protection for AI chatbot errors
Insurers on the Lloyd's market in London for the first time offer special policies that cover damage caused by errors from AI chatbots. The article Lloyd's insurers provide protection for AI chatbot errors appeared first on THE-DECODER.de.
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