US EditionIngram Micro still silent 14 hours after global outage began
GLOBAL, JUL 4 – Ingram Micro's outage has disrupted global customer and partner operations for over 14 hours with no confirmed cause amid speculation of a cyberattack, company remains silent.
- Three Mobile customers experienced a 14-hour outage on Wednesday that disrupted voice calls and SMS services across Three, ID Mobile, and Smarty networks in the UK.
- The outage began just after 08:00 BST and coincided with technical difficulties causing a global outage of Ingram Micro’s websites and internal systems starting Thursday morning.
- Three issued multiple apologies and updates, indicating that voice and SMS functionalities are stabilizing and approaching normal operation, while data connections remained unaffected and network performance was continuously observed.
- An Ofcom spokesperson advised affected users to contact Three and consider formal complaints if dissatisfied, noting compensation depends on circumstances and may apply if repairs are significantly delayed.
- Ingram Micro remained silent about the cause despite widespread customer complaints about order disruptions, speculation of a cyberattack, and thousands of cancelled appointments impacting critical services.
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