US EditionAI to Praise & Blame for Dealership Responses: Infiniti Cadillac, Honda, Acura, Subaru, Toyota Top Performers
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AI to Praise & Blame for Dealership Responses: Infiniti Cadillac, Honda, Acura, Subaru, Toyota Top Performers
A new industry study found that dealerships are answering customer inquiries more quickly and through more channels than ever before. But the same technology driving improvement is also creating invisible failures. For car shoppers who fill out an inquiry form on a dealership website, the experience has improved markedly. More of them hear back quickly,
Infiniti Dealers Rank Highest in 2026 Web Lead Response Study; AI and Automation Drive Industry Improvement
AI and automation: Customers received “perfect” responses more than half the time, a rate that has doubled in 5 years Risks of automation: When AI required human intervention, customer questions were twice as likely to go unanswered ChatGPT search ... L'articolo Infiniti Dealers Rank Highest in 2026 Web Lead Response Study; AI and Automation Drive Industry Improvement è un contenuto originale di 01net.
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