‘Over 1,200 Departures Every Single Day’: Air India CEO Campbell Wilson Says Incidence Rate Entirely Normal

‘Over 1,200 departures every single day’: Air India CEO Campbell Wilson says incidence rate entirely normal

In a message to its staff on September 5, the Air India CEO said that noted that airlines routinely face a mix of controllable and uncontrollable operational scenarios.

Over 1,200 departures daily, yet incidence rate is entirely normal: Air India CEO Campbell Wilson

'In the short term, increased transparency naturally results in more news coverage, but with over 1,200 departures every day — nearly one every minute — across the Air India Group, the incidence rate is entirely normal given the airline’s scale and size,' CEO Campbell Wilson said.

'Incidence Rate Entirely Normal Considering Operational Scale': Air India CEO

Air India chief Campbell Wilson has said that in the context of Air India Group's scale and size, the "incidence rate is entirely normal" amid incidents involving some of its aircraft in recent times.

Air India CEO defends safety record, promises more transparency and better customer service

Air India CEO defends safety record, promises more transparency and better customer service

Go-arounds normal, operations improving with full transparency: Air India CEO

Air India CEO Campbell Wilson addressed employee concerns regarding recent operational incidents, assuring that go-arounds and flight returns are normal given the airline's scale. He emphasized transparency in reporting events to build trust, acknowledging regulatory scrutiny faced by all carriers. Wilson highlighted ongoing improvements in performance and customer service initiatives, reinforcing Air India's role in India's aviation ambitions.

Incidence rate entirely normal considering scale, size of AI group's operations: Wilson - TravelBiz Monitor: India travel news, travel trends, tourism

Air India Chief Campbell Wilson has said that in the context of Air India Group’s scale and size, the “incidence rate is entirely normal” amid incidents involving some of its aircraft in recent times. The airline is planning to allow its cabin crew to provide e-vouchers to passengers on board flights to compensate for service deficiencies. The plan comes against the backdrop of instances of passengers complaining about service issues, as well as…