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In-N-Out moves to ban customer over 'unsettling' prank

  • In-N-Out filed a federal lawsuit on June 20, 2025, against YouTuber Bryan Arnett for impersonating employees in prank videos at multiple Southern California locations.
  • The lawsuit follows Arnett posting a prank video on April 25, 2025, where he made lewd remarks and falsely represented the brand, actions that led to a cease-and-desist in early May.
  • In-N-Out alleges Arnett trespassed, engaged in copyright infringement, defamed the company with disturbing content, and filmed customers without consent while wearing fake uniforms.
  • Arnett, who has more than 330,000 YouTube followers, appeared unconcerned in his response, stating that he wasn’t shocked by the situation and acknowledged that the outcome was beyond his control, while the video was subsequently set to private.
  • If successful, the suit could bar Arnett from all In-N-Out locations permanently and require him to forfeit profits from his videos, signaling the company’s intent to protect its family-friendly image.
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SF Gate broke the news in San Francisco, United States on Monday, June 23, 2025.
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