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Improving Customer Support Efficiency

Summary by Tech Research Online
Improving Customer Support Efficiency Outsourcing is more than a cost-cutting strategy—it’s a proven solution to enhance support operations and improve customer experience. In this case study, you’ll learn how a leading financial services provider partnered with Highspring to improve Tier-1 Service Desk efficiency. The result? A dramatic increase in first-call resolution from 50% to over 80%. Explore how a strategic outsourcing approach …
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Tech Research OnlineTech Research Online

Improving Customer Support Efficiency

Improving Customer Support Efficiency Outsourcing is more than a cost-cutting strategy—it’s a proven solution to enhance support operations and improve customer experience. In this case study, you’ll learn how a leading financial services provider partnered with Highspring to improve Tier-1 Service Desk efficiency. The result? A dramatic increase in first-call resolution from 50% to over 80%. Explore how a strategic outsourcing approach …

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Tech Research Online broke the news in on Wednesday, July 16, 2025.
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