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IKEA Finland pilot connects digital and physical accessibility - Big Furniture Group
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IKEA Finland pilot connects digital and physical accessibility - Big Furniture Group
IKEA Finland is piloting a new assisted-shopping and app-based navigation services at its Vantaa store to help customers with disabilities move more independently between digital planning and in-store shopping experiences. The initiative builds on extensive research and insights showing that navigating large store environments can be challenging for many customers, with these challenges often more pronounced for people with disabilities – partic…
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