"It Is the Machine that Dictates the Pace and Promotes the Loss of Autonomy"

Le Monde

Lean Left

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"On the feed." Every month, Laure Coromines decrypts digital trends. From call centres to factor tours, algorithms impose their standards, re-designing working conditions.

Haiti24

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ALAIN BOUSQUET "Problem", "gas", "unfortunately", "perhaps"... For the employees of Concentrix (ex-Webhelp), a French company of call centres, ban on saying these words on the phone. In a city in the north of France, on a platter with grey carpets, hundreds of employees paid for the smic, microcasque on the head, respond to the telephone to the customers of EDF. All conversations are scrutinized by artificial intelligence (AI). If a "black word"…