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HP imposes 15-minute mandatory hold time for phone support, quickly backtracks

Summary by Boing Boing

British tech news site The Register reported on Thursday about a new policy instituted for HP telephone support. Beginning on February 18th, all callers in the UK, Ireland, France, Germany, and Italy started receiving a message that their wait time would be fifteen minutes, even when a customer service agent was available to speak with them. — Read the rest The post HP imposes 15-minute mandatory hold time for phone support, quickly backtracks a…

Read with caution - this story is only being covered by one news source that has a ‘low factuality’ rating, which means the outlet has a history of poor reporting practices. Learn more about factuality ratings here.

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HP imposes 15-minute mandatory hold time for phone support, quickly backtracks

British tech news site The Register reported on Thursday about a new policy instituted for HP telephone support. Beginning on February 18th, all callers in the UK, Ireland, France, Germany, and Italy started receiving a message that their wait time would be fifteen minutes, even when a customer service agent was available to speak with them. — Read the rest The post HP imposes 15-minute mandatory hold time for phone support, quickly backtracks a…

1 day ago·United States

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Boing Boing broke the news in United States 1 day ago on Sunday, February 23, 2025.

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