Building a culture of excellent customer service – a sales woman’s perspective

Building a culture of excellent customer service – a sales woman’s perspective

I love sales and more so electronic banking sales. In a fast-changing world, selling e-products is such a great opportunity to be part of the evolution of banking, where digital transformation is the new normal. In my world I sell by always employing the best customer service principles. Many relationship managers, salespersons, and business executives consider customer service the key to their business success. However, many are those who pay l…

How to Stay Ahead of Customer Expectations in Digital Banking in 2025

What’s Behind the Shift in Customer Expectations in Digital Banking? Not long ago, checking your account balance meant logging into a desktop site, visiting a branch, or waiting on hold with a call centre. Today, it means opening an app and asking a chatbot. Behind that shift is more than just digitisation — it’s the rise of AI, quietly reshaping customer expectations in digital banking by turning routine interactions into seamless, intelligent …