How to Resolve Guest Complaints in a Positive Way - Chart Attack

How to Resolve Guest Complaints in a Positive Way - Chart Attack

Handling and resolving guest complaints is an uncomfortable but vital task in the hotel industry. Employees who are trained in conflict resolution will be better equipped to de-escalate tense situations. Conflict resolution techniques are a combination of active listening, compromising, collaboration, and prompt action. In a fast-paced environment such as a hotel, the way in […] The post How to Resolve Guest Complaints in a Positive Way appeared…