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How to enhance energy retailer call center operations with Generative AI

Summary by NET2GRID

Energy retailer call centers today face increasing pressure to provide efficient, accurate, and personalized support. High call volumes, complex billing inquiries, and rising customer expectations are currently pushing traditional support models to their limits. Legacy chatbots and scripted responses often leave customers frustrated, while operational costs continue to climb. However, the emergence of Generative AI (GenAI) is transforming this l…

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How to enhance energy retailer call center operations with Generative AI

Energy retailer call centers today face increasing pressure to provide efficient, accurate, and personalized support. High call volumes, complex billing inquiries, and rising customer expectations are currently pushing traditional support models to their limits. Legacy chatbots and scripted responses often leave customers frustrated, while operational costs continue to climb. However, the emergence of Generative AI (GenAI) is transforming this l…

1 month ago

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NET2GRID broke the news in 1 month ago on Friday, February 21, 2025.

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