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How to drive renewal rates and smash expansion targets

Summary by Customer Success Collective
Hitting high renewal rates and driving consistent expansion in customer success isn’t easy. With economic pressure mounting and resources tightening, CS leaders are being asked to do more with less – all while keeping customers happy and growing revenue.At Qualtrics, we’ve managed to maintain a 97.5% renewal rate and hit 151% expansion attainment across our high-touch enterprise and corporate accounts. In this article, I’ll share the five key pr…
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Customer Success CollectiveCustomer Success Collective

How to drive renewal rates and smash expansion targets

Hitting high renewal rates and driving consistent expansion in customer success isn’t easy. With economic pressure mounting and resources tightening, CS leaders are being asked to do more with less – all while keeping customers happy and growing revenue.At Qualtrics, we’ve managed to maintain a 97.5% renewal rate and hit 151% expansion attainment across our high-touch enterprise and corporate accounts. In this article, I’ll share the five key pr…

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Customer Success Collective broke the news in on Wednesday, March 26, 2025.
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