US EditionHow to drive renewal rates and smash expansion targets
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How to drive renewal rates and smash expansion targets
Hitting high renewal rates and driving consistent expansion in customer success isn’t easy. With economic pressure mounting and resources tightening, CS leaders are being asked to do more with less – all while keeping customers happy and growing revenue.At Qualtrics, we’ve managed to maintain a 97.5% renewal rate and hit 151% expansion attainment across our high-touch enterprise and corporate accounts. In this article, I’ll share the five key pr…
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