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How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift

Summary by CX Today
The influx of digital innovations within the customer service and experience space in recent times has led to a significant increase in the amount of data being captured by CCaaS vendors. The growing role of AI within the sector has added fuel to this data fire, particularly since the arrival of conversational and generative AI (GenAI). While the tech has undoubted benefits, it also opens contact centers up to new risks. To paraphrase legendary …
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How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift

The influx of digital innovations within the customer service and experience space in recent times has led to a significant increase in the amount of data being captured by CCaaS vendors. The growing role of AI within the sector has added fuel to this data fire, particularly since the arrival of conversational and generative AI (GenAI). While the tech has undoubted benefits, it also opens contact centers up to new risks. To paraphrase legendary …

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CX Today broke the news in on Monday, March 3, 2025.
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