Hertz's Controversial AI Rental Car Damage Scanner Dings Drivers With Added Fees

Hertz's Controversial AI Rental Car Damage Scanner Dings Drivers With Added Fees

Rental car giant Hertz is rapidly deploying advanced computer vision and artificial intelligence scanners at its airport locations across the United States, promising a faster and more accurate damage inspection process. Developed in partnership with Israel-based UVeye, these systems have sparked a growing number of customer complaints over

Hertz's AI Scanners Find Hidden Damages on Rentals - The Tech Tribune

Hertz has begun using AI vehicle scanners, developed by UVeye, to automate damage detection before and after rentals. This system is live at select locations, including Atlanta’s Hartsfield-Jackson airport. A customer named Patrick shared his experience with the tech after being charged \$440 for minor wheel damage—including fees that were not clearly explained. The process is handled through a web app, which shows before-and-after images of the…