US EditionEdinburgh and Glasgow Prestwick Airports Given 'Needs Improvement' Rating over Disabled Passenger Assistance
- The UK Civil Aviation Authority rated Edinburgh, Glasgow Prestwick, and Heathrow airports as needing improvement in assisting passengers with disabilities in early 2025.
- This rating followed operational issues at Edinburgh caused by a service provider change and criticism of Prestwick for inadequate consultation with disabled groups.
- Edinburgh invested over £6 million in improving services with new processes, while Prestwick committed to creating an access forum to address the concerns.
- In 2024, 5.5 million travelers requested assistance across UK airports, a 20% increase from 2023, highlighting growing demand and challenges for airport support services.
- Airport operators and the CAA acknowledge progress but emphasize ongoing work with accessibility groups to enhance assistance for disabled passengers.
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perspectivemedia.comReposted by 
The Independent (US)
The Independent (US)Heathrow ‘needs improvement’ in how disabled flyers are treated, regulator says
The Civil Aviation Authority (CAA), which conducted the assessment, also gave the same rating to Edinburgh and Glasgow Prestwick airports. Heathrow “needs improvement” in how it assists passengers with disabilities or reduced mobility, a regulator has found. The Civil Aviation Authority (CAA), which conducted the assessment, also gave the same rating to Edinburgh and Glasgow Prestwick airports. It said the three airports have “clearly more to do…
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