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Heathrow chief out of reach during airport shutdown as phone was on silent, says report

  • On 21 March 2025, Heathrow Airport suspended all operations for approximately 16 hours following a fire at the North Hyde electricity substation in west London.
  • A fire disrupted the power supply to Europe’s busiest airport, leading Javier Echave, the chief operating officer, to halt all airport activities at 1:15am while CEO Thomas Woldbye's phone was on silent and did not alert him to emergency alarms or Echave's calls until 6:45am.
  • During the shutdown, security staff relied on phone torches due to power loss, just 1,637 passengers flew, representing only 0.8% of typical throughput, with 1,300 flights cancelled or diverted.
  • Heathrow committed to implementing the Kelly Review’s recommendations to improve resilience, acknowledging the disruption but maintaining the response was appropriate in exceptional circumstances.
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City AM broke the news in London, United Kingdom on Wednesday, May 28, 2025.
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