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BMA Gives Streeting 48 Hours to Avoid GP Dispute over Online Access Plans

The British Medical Association warns 25% of patients had poor GP appointment experiences and demands safeguards before online booking changes start on October 1.

  • On October 1, GP surgeries in England will be required to keep online consultation tools open during working hours, prompting GPs in England to threaten industrial action unless the changes are halted.
  • Announced in February, the policy aims to end the 8am 'scramble' for appointments as part of the new GP contract for 2025/26, with officials saying it includes necessary safeguards.
  • Union leaders say GP practices will face a 'barrage of online requests' that reduces face-to-face appointments, while the British Medical Association warns online booking systems risk delaying urgent clinical requests.
  • The GP Committee in England has given Health Secretary Wes Streeting two days to avert a dispute ahead of his Labour Party Conference in Liverpool speech, warning a technical dispute could lead to a strike ballot.
  • The 2024 GP Patient Survey found over 25% of patients had poor appointment experiences, while the UK Government cites a £1.1 billion investment in general practice and 2,000 extra GPs.
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BMA gives Streeting 48 hours to avoid GP dispute over online access plans

The union claims the changes would lead to ‘hospital-style waiting lists in general practice’ and slash the number of face-to-face appointments.

·London, United Kingdom
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The Independent broke the news in London, United Kingdom on Sunday, September 28, 2025.
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